For small and medium-sized businesses, the most expensive costs often lurk in unexpected places. They hide in the gaps between systems, in manual workarounds that have become routine, and in processes that have grown more complex as the business has scaled.

I am beginning the week reflecting on the importance of workplace ethos. What does your ethos truly look like through the eyes of your customers, your talented team, and leadership?

Let’s start the week with focus and purpose. One of the best ways to gain momentum is by identifying your top three goals for the week. These aren’t just tasks—they’re your guiding priorities.

As consultants, we often focus on tangible outcomes—streamlined processes, innovative solutions, and improved customer experiences. But it’s the intangibles, the values that guide our work, that truly drive success.

As we wrap up another week, I find myself reflecting on the incredible power of gratitude—not just for outcomes but for the journey itself.